by Kat Vincent, Contributing Writer
Social media is everywhere nowadays - things like Facebook, Twitter, MySpace, and Blogs. It seems every major company out there is trying their hand at creating a social media site. So, when it comes to promoting yourself, your business, or non-profit organization (what I’ll be focusing on here), how can you get these free social media sites to work for you? How do you know you’re reaching your intended audience? Does it really make a difference?
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Introduction
Not too long ago, my friend Denise C. said to me, "Maybe you should host training on Customer Service." We brainstormed on how it would work and I began researching how Customer Service is working (or not working) in various industries. From that came the series: "Adventures in Customer Service". These are anecdotal accounts of real-life customer service experiences which I, or others close to me, have experienced.
I imagine many of you will see similarities to experiences of your own, feel free to chime in. Here's the first one: Adventures in Customer Service - A Communications Company.
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- Tips on getting organized
- Second installment of our Adventures in Customer Service
- Tips on updating your business plan
... and more
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